Welcome to Amar Pujo. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. About Amar Pujo

Amar Pujo is an online platform dedicated to providing authentic Bengali Puja essentials, religious items, Puja Kits, wedding ritual products, earthen utensils, sacred clothing, and other traditional ceremonial products.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate, complete, and up to date.
• You are legally capable of entering into a binding agreement.

3. Product Information

We strive to provide accurate descriptions, images, specifications, and pricing for every product.

However:

• Product images are for illustration purposes and actual products may vary slightly in colour, size, shape, packaging, or finish due to handmade or traditional manufacturing processes.
• Measurements and weights are approximate unless otherwise specified.
• Product availability is subject to stock.

4. Pricing

• All prices displayed on the website are in Indian Rupees (INR).
• Prices may be changed without prior notice.
• Applicable taxes, delivery charges, or promotional discounts will be displayed during checkout where applicable.

If a pricing error occurs, Amar Pujo reserves the right to cancel the affected order and issue a full refund if payment has already been received.

5. Orders

When you place an order:

• You agree that all information provided is correct.
• Your order is considered confirmed only after payment verification (for prepaid orders) or order confirmation (for Cash on Delivery, if available).
• Amar Pujo reserves the right to accept or decline any order at its sole discretion.

Reasons for cancellation may include:

• Product out of stock
• Pricing errors
• Payment issues
• Suspected fraudulent activity
• Incorrect customer information
• Service not available in the delivery area

6. Payment

We accept payments through secure and trusted payment gateways.

Amar Pujo does not store your:

• Credit Card details
• Debit Card details
• UPI PIN
• Internet Banking credentials
• CVV or OTP

All online transactions are processed through secure third-party payment providers.

7. Shipping & Delivery

We aim to deliver your order within the estimated delivery schedule.

Our delivery services include:

• Same Day Delivery for eligible orders placed between 6:00 AM and 12:00 PM, subject to availability.
• Next Day Delivery for orders placed after 4:00 PM.

Delivery timelines may vary due to:

• Weather conditions
• Festivals
• Public holidays
• Traffic or transportation issues
• Unexpected operational delays

8. Open Box Delivery

All deliveries are made under our Open Box Delivery process.

Customers are requested to:

• Open the package in the presence of the delivery executive.
• Verify the products before accepting the delivery.
• Report any visible damage immediately.

Once the order is accepted without reporting any issue, it will be considered successfully delivered.

9. Return & Refund

Please refer to our Return & Refund Policy for detailed information.

In summary:

• No return is accepted after delivery for reasons such as change of mind or incorrect product selection.
• Damaged products may be eligible for replacement or refund only if reported during Open Box Delivery with a continuous unboxing video as proof.

10. Customer Responsibilities

Customers agree to:

• Provide accurate shipping and contact information.
• Be available to receive the delivery.
• Inspect products during Open Box Delivery.
• Use the products responsibly and according to their intended religious or ceremonial purpose.

11. Intellectual Property

All content available on the Amar Pujo website, including but not limited to:

• Logo
• Brand Name
• Website Design
• Product Images
• Graphics
• Icons
• Blog Articles
• Product Descriptions
• Text
• Layout
• Source Code

is the property of Amar Pujo or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

12. User Conduct

While using our website, you agree not to:

• Violate any applicable law or regulation.
• Attempt unauthorized access to our systems.
• Interfere with website security or functionality.
• Upload malicious software or harmful content.
• Use the website for fraudulent or unlawful purposes.

We reserve the right to suspend or terminate access if these terms are violated.

13. Limitation of Liability

Amar Pujo shall not be liable for any indirect, incidental, or consequential damages arising from:

• Delayed deliveries due to circumstances beyond our control.
• Incorrect use of products.
• Temporary website downtime.
• Technical issues affecting website access.
• Losses resulting from incorrect information provided by customers.

Our maximum liability shall not exceed the value of the purchased product.

14. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

We are not responsible for the content, policies, or practices of these external websites. Users access them at their own discretion.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

Amar Pujo reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with the revised Effective Date. Continued use of the website after any changes constitutes your acceptance of the updated terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Paschim Medinipur, West Bengal.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Amar Pujo

Address
Amar Pujo
Barabazar, Medinipur
West Bengal – 721101

Phone
+91 7029522322

Email
supportamarpujo@gmail.com

Acceptance of Terms

By accessing the Amar Pujo website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

We thank you for choosing Amar Pujo and look forward to serving you with authentic Bengali Puja essentials, trusted service, and a seamless shopping experience. May every Puja and every celebration in your home be filled with peace, prosperity, and devotion.